- All our services include call out charges.
- Free quotes are provided only over the call. If the customer demands us to be physically present at the property for the exact quotations, he/she has to pay a minimum call out fee.
- Squeaky Clean Sofa registers request only till 24 hours after the completion of services. After 24 hours, no complaints shall be entertained.
- In case, we find the item(s) more damaged or there is any additional work to be done, extra charges shall be applied.
- We at Squeaky Clean Sofa do not possess any refund policy.
- The customer has to allow technicians to take before and after photos of the item(s) cleaned.
- The prices quoted at the time of booking may differ to those from final quotations. Final quotations will be given at the time of inspection.
Booking Cancellation and Amendments
- The customer is free to cancel and make changes in the booking. They only have to update us about the amendments by calling our customer service centre on our toll-free numbers or by reaching us via email.
- The customers have to inform us about the cancellation at least 3 hours before the scheduled time.
- If the customer cancels the booking on the arrival of technicians/operator at the property, a call out fee shall be charged.
- No additional charges will be applied for changing the appointment date and time over the call or emails.
- Squeaky Clean Sofa holds all the rights to cancel an appointment when the service is not secured.
- We shall also reschedule the service, or delay the service under inevitable circumstances.
- The customer has to organize the parking for the operator’s vehicle. Also, the cost of the parking shall be added to the invoice. In case, the vehicle is not parked within a short distance, the surcharge shall be applied.
- The team of technicians shall be provided with running water and electricity at the property.
Pricing and Quotations
- Minimum call out charges for the services will be $99-$120. (They can vary depending upon the type of services)
- The payments are to be made on the same day after the completion of service.
- The payments are accepted either in cash, credit cards or AMEX cards.
- Full payment is to be made in advance if the customer is not available at the property at the service time. The work shall not proceed in case no payment is made before the commencement of service.
- Further, Squeaky Clean Sofa also reserves the right to change the quoted prices if the item/property condition turned out to be different from the one described at the time of booking or if the customer needs some additional work to get done.
- We bring portable machines that can be carried upstairs to the multistorey apartment. Additional charges may be applied, if the premises is on the 2nd floor and above, and there is no access to the lift.
- Our work validity is for 24 hours. In case the customer is not happy or satisfied with the work done by our technicians, they can reach out via email.
- No refund requests are taken into consideration by Squeaky Clean Sofa.
- Our technicians shall not be responsible for any existing damage to the item(s) or property that can not be restored or repaired with our regular cleaning and restoration methods.
- Squeaky Clean Sofa does not provide a redo service.
- We at Squeaky Clean Sofa, do not provide 100% stain removal guarantee, though we try our best to remove the stains completely.
- Complete stain removal depends on the type of stains, the age of the stain, and fabric type of Item(s).
- There are some stubborn kinds of stains such as bleach stains, ammonia stains, acid stains, grease stains, dyes, and high-alkaline solution, that leave permanent marks on your item(s). Thus, we do not deliver guaranteed services on 100% stain removal.
- In case of items already been sun damaged/discoloured, they can only be cleaned, no guarantee for stain restoration shall be provided.
- However, no guarantee does not mean, the stains will not be removed even a bit, but we will try our best to restore your item(s).
- Before starting the stain removal treatment, we need to know what treatments and attempts that have been tried onto the stains.
- In the events, stains being too old and stubborn and we are not able to clean them completely, we will discuss the scenario with the homeowners. Only after their approval, we will proceed with the process to lighten the stains to make them least noticeable.
- Additional charges shall be applied for the heavily stained and soiled item(s).
Smell and Mould Removal
- We at Squeaky Clean Sofa do not guarantee 100% smell removal.
- We try our best to rid your item(s) from mould infestation, but do not guarantee 100% mould removal.
- By hiring us for smell or mould removal, the customers acknowledge our terms and conditions.
- The prices may differ for standard couch size and extra large couch size.
- Ottoman and chaise are considered and priced as one seat during the cleaning process, when booked in a package with other upholstery and couches.
- The prices of individual cleaning for ottoman, armchair, recliner, will be different.
- Besides size, the prices of fabric upholstery cleaning also depends on the fabric condition.
- Leather upholstery is subject to additional charges on the usual upholstery cleaning price.
- Squeaky Clean Sofa does not take responsibility for dye/colour immigration on leather upholstery.
- The calculation will be measured on the basis of number of people that can sit on upholstery.
Factors We Consider While Making a Booking or Quoting a Service
- Type of carpet/upholstery/curtain fibre.
- The extent of carpet, upholstery, and curtains been soiled and stained.
- Type of property and property access.
- When was the last time item(s) cleaned?